CX & AI: Change for the 'Greater Good'

In the race to capture online consumers, how many brands properly paid attention to the customer...

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How to keep Black Friday a positive CX in 2022

In 2010 Amazon offered huge discounts in the UK, hailing the arrival of Black Friday. So in 2022,...

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Is now the Winter of our discontent? CX at Peak

Brands, retailers & online shopping businesses put Christmas to bed in terms of product and...

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CXorcising Customer Support: How to Avoid Sucking the Life Out of Your Brand

Halloween isn’t actually that scary.

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'Tosspot Robots' Barred From Customer Service Centre

Conservative councillor, Billy Flynn, recently expressed his opposition to chat-bot driven customer...

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Look after your Zendesk - why SaaS optimisation is important.

In the post-pandemic world in which we live, we all understand the importance of personal health....

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Be Conversational This Christmas

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The art of intelligent conversation: the future of customer support

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Conversational Support - The Queue Busting Technology Trend for 2022

Having travelled to Europe recently on business, I had to join the inevitable queue to pass through...

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CX Trends: How to make customers fall in love with you

Having digested a number of CX Trends reports, I am left with the distinct impression that what...

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