Rick Hutchinson

Getting the most out of Zendesk Messaging: how to make your customer service convenient, fast & personal

If you’ve been using Zendesk for any amount of time then you’ll be aware of how powerful it can be....

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How retail can provide good customer service during Peak whilst freeing up agent time

No matter what industry you are in, your company will benefit from having effective tools in place...

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Transitioning to remote or hybrid working: how to support and communicate with your employees

The working environment has changed. Companies have had to adapt throughout COVID-related...

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