In the race to capture online consumers, how many brands properly paid attention to the customer...
Continue ReadingIn 2010 Amazon offered huge discounts in the UK, hailing the arrival of Black Friday. So in 2022,...
Continue ReadingBrands, retailers & online shopping businesses put Christmas to bed in terms of product and...
Continue ReadingHalloween isn’t actually that scary.
Continue ReadingConservative councillor, Billy Flynn, recently expressed his opposition to chat-bot driven customer...
Continue ReadingIn the post-pandemic world in which we live, we all understand the importance of personal health....
Continue ReadingHaving travelled to Europe recently on business, I had to join the inevitable queue to pass through...
Continue ReadingHaving digested a number of CX Trends reports, I am left with the distinct impression that what...
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