Michael Smith

Michael has over 25 years experience in blue-chip retail, technology and telecommunications sectors. Co-founder & Director of omni-channel customer experience consultancy & Zendesk Premier Partner, Appamondo

Conversational Support - The Queue Busting Technology Trend for 2022

Having travelled to Europe recently on business, I had to join the inevitable queue to pass through...

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CX Trends: How to make customers fall in love with you

Having digested a number of CX Trends reports, I am left with the distinct impression that what...

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The art and science of solution delivery: How a Zendesk Master Partner delivered for Photobox

Customer experience (CX) is now a vital component of any brand marketing strategy. As a result,...

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How retailers can meet the challenges of ‘Peak 2021’ in the run up to Christmas

2020 saw the UK's biggest growth in online sales and this trend is forecast to continue as we head...

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