Michael Smith
Michael has over 25 years experience in blue-chip retail, technology and telecommunications sectors. Co-founder & Director of omni-channel customer experience consultancy & Zendesk Premier Partner, Appamondo
The art and science of solution delivery: How a Zendesk Premier Partner delivered for Photobox
Written By
Michael Smith on the
15th of
November,
2021
Customer experience (CX) is now a vital component of any brand marketing strategy. As a result,...
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How retailers can meet the challenges of ‘Peak 2021’ in the run up to Christmas
Written By
Michael Smith on the
11th of
October,
2021
2020 saw the UK's biggest growth in online sales and this trend is forecast to continue as we head...
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