Zendesk transforms the way in which companies interact with customers and provide help and support, both externally and internally. Customisable by vertical or use case, the software uses time-saving tools to create more productive relationships with customers and colleagues whilst maintaining a single view of the customer at all times.
Building a digital help desk and transforming the way agents, colleagues and customers interact is both an art and a science. As a Zendesk partner, we provide bespoke solutions to enable organisations to support and maintain a single view of customers. We have delivered far greater value than simply omni-channel care. Our goal is to design, develop, deploy and support in a way that accelerates growth and transforms the way organisations interact with customers.
We help organisations realise the full potential of Zendesk through a professional approach to the design, build and on-boarding of an omni-channel help-desks that can immediately create brand differentiation and competitive advantage.
Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.
Scoping and Specify
Help-desk Build and On-board
Help-centre Build and On-board
Support and Extend Use Case
As SaaS technologies sit at the forefront of enterprise technology stacks, integrating legacy software into Zendesk’s cloud-based layer is an imperative.
By creating customisations, software integrations and building bespoke plug-ins and extensions with Zendesk API, we can genuinely create USPs and advantage in specific vertical markets
Custom-built and Market-place Applications
Intra-company Software Layer
Enterprise Voice Integration
We deliver and support cloud services for organisations seeking to transform ways of working including enterprise voice integrations for Zendesk, G Suite and other cloud-related applications. In all cases, we provide set-up, on-boarding and support packages for your business to ensure your colleagues can adopt and adapt.
See the evolving world of technology through our eyes. Every week we try to educate, provoke thought and invite your commentsMore Blog Posts
Which Computing are one year past the launch of their intelligently designed Help Centre and according to Editor, Richard Parris ‘we wouldn't be without it’.Continue Reading
In an ever-increasingly chaotic world, helping your customers create more time and space in their lives by reducing the effort required to communicate is paramount to the success of a brand or organisation.Continue Reading
Having pulled the trigger on Article 50, the next couple of years will be an interesting period for the UK Government. After all, we the voting British public are in many ways customers who need to be listened to, managed in a positive way and whose loyalty the Government must ultimately seek to retain if it wants another term.Continue Reading
We were always taught at school that their was no crime more heinous that copying someone else’s work and handing it in as your own. Yet, having read McKinsey’s white paper entitled ‘‘The Case for Digital Reinvention”, I reached the conclusion that their recommendation to organisations impacted by disruptors such as an AirBnB or an Uber is to do just that and follow the digital leader.Continue Reading
If you want to explore what we do in more depth or are interested in a live demonstration of any of the technologies we deploy, then simply complete and submit the below form.