Conversational Support - The Queue Busting Technology Trend for 2022

Having travelled to Europe recently on business, I had to join the inevitable queue to pass through...

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CX Trends: How to make customers fall in love with you

Having digested a number of CX Trends reports, I am left with the distinct impression that what...

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The art and science of solution delivery: How a Zendesk Master Partner delivered for Photobox

Customer experience (CX) is now a vital component of any brand marketing strategy. As a result,...

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Getting the most out of Zendesk Messaging: how to make your customer service convenient, fast & personal

If you’ve been using Zendesk for any amount of time then you’ll be aware of how powerful it can be....

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How retail can provide good customer service during Peak whilst freeing up agent time

No matter what industry you are in, your company will benefit from having effective tools in place...

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How retailers can meet the challenges of ‘Peak 2021’ in the run up to Christmas

2020 saw the UK's biggest growth in online sales and this trend is forecast to continue as we head...

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Transitioning to remote or hybrid working: how to support and communicate with your employees

The working environment has changed. Companies have had to adapt throughout COVID-related...

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