In 2010 Amazon offered huge discounts in the UK, hailing the arrival of Black Friday. So in 2022,...
Continue ReadingBrands, retailers & online shopping businesses put Christmas to bed in terms of product and...
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Continue ReadingConservative councillor, Billy Flynn, recently expressed his opposition to chat-bot driven customer...
Continue ReadingIn the post-pandemic world in which we live, we all understand the importance of personal health....
Continue ReadingHaving travelled to Europe recently on business, I had to join the inevitable queue to pass through...
Continue ReadingHaving digested a number of CX Trends reports, I am left with the distinct impression that what...
Continue ReadingCustomer experience (CX) is now a vital component of any brand marketing strategy. As a result,...
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